Business Process Outsourcing
Front- and back-office work handled by a trained team on your process, your tools and your quality standard.
Gurugram · Delhi NCR · India
Outsourced teams that work like your own.
Hyperedge runs business process outsourcing, digital marketing and software development for companies that would rather scale a team than build one. You set the outcomes. We handle the hiring, the training, the supervision and the reporting.
Business Process Outsourcing
Support and back-office operations, staffed and supervised.
Digital Marketing
Search, paid and social, run as an ongoing programme.
Software Development
Web, mobile and internal systems, built and maintained.
Services
Three practices, one point of contact.
Engage one of them, or run all three under a single account manager.
Digital Marketing
Search, paid and social work run as a continuous programme, with reporting that shows what each channel returned.
Software Development
Web, mobile and internal systems — delivered to a defined scope, or maintained as an extension of your engineering team.
Engagement
Pick the arrangement, not just the service.
Three commercial models. The shape of the work decides which one fits.
Dedicated team
A named team working only on your account, billed monthly per seat. You get consistent people who learn your process rather than a rotating pool.
Fits ongoing volume
Project-based
A defined scope, timeline and price agreed before anything starts. Milestones are written down, and changes are re-quoted rather than absorbed quietly.
Fits a clear finish line
Staff augmentation
Individual specialists who join your existing team, use your tools and report into your managers. We handle employment, payroll and replacement cover.
Fits a gap in an existing team
Process
How an engagement starts.
What happens between your first message and a working team.
01
Discovery call
We go through the work itself — volumes, tools you already use, hours you need covered, and what a good outcome looks like to you.
02
Written scope and pricing
You get a proposal setting out team size, hours, deliverables, timelines and cost. Nothing starts on a verbal understanding.
03
Onboarding and pilot
We assign or recruit the team, train them on your process, document it, and begin on a limited scope so both sides can check the fit.
04
Delivery and review
Agreed metrics reported on an agreed schedule, with one named contact for escalation and a periodic review of what to change.
How we work
What you can hold us to.
The commitments that apply to every engagement, whichever model you choose.
One point of contact
A named account manager who knows your process, instead of a ticket queue and a new name each week.
Hours that match yours
Shifts are set around your business day, including night shifts from IST where your time zone requires it.
Your process, documented
We write your workflow down and keep it current, so a change of person never costs you continuity.
Confidentiality by default
NDAs on request, access granted on a need-to-know basis, and controlled handling of anything you share with us.
Reporting you agreed to
Metrics are chosen with you at the start and reported on a fixed schedule — not assembled to flatter the month.
Scale in both directions
Team size is reviewed as your volume moves. We would rather adjust than hold you to headcount you no longer need.
About
An outsourcing company based in Gurugram.
Hyperedge takes on work that companies elsewhere would rather not staff for internally — customer support and back-office operations, digital marketing programmes, and software builds — and runs it as a managed team under our own supervision. Clients keep the direction and the decisions; we handle recruitment, training, quality and reporting.
We work from Gurugram in the Delhi NCR region, which gives us access to a large multilingual talent pool and the ability to staff shifts across most international time zones.
- Registered office
- 465 Udyog Vihar, Phase 5
Gurugram, Haryana 122016, India - Working languages
- English, Hindi
Contact
Start a conversation.
Tell us what the work is. We will come back with questions, then a scope.
Office
465 Udyog Vihar, Phase 5
Gurugram, Haryana 122016
India
Gurugram, Haryana 122016
India
Phone
Email
Hours
Mon-Fri, 9:00 am to 5:00 pm IST.
Delivery shifts run to client time zones.
Delivery shifts run to client time zones.